Refund and Cancellation Policy
Thank you for choosing services provided by ELfuse Solutions and its subdomains (including but not limited to agewise.elfuse.com). Because our digital services deliver assets instantaneously upon completion of payment processing, we enforce a strict financial resolution policy.
1. General Policy: Non-Refundable Digital Goods
All transactions executed on ELfuse Solutions subdomains are final. Due to the immediate allocation of server compute power and instantaneous automated delivery of digital goods, transactions are legally considered consumed immediately upon payment verification. We do not provide refunds, partial credits, or adjustments for:
- User changes of mind or subjective dissatisfaction with the service or generated content.
- User data entry errors during the ordering process.
- Device failures on the user's end.
2. Venture-Specific Scope
Our different ventures may have specific operational parameters:
- Agewise: As a digital results generator, it adheres to the server-side failure exception mentioned below.
- Future Ventures: Upcoming services in Wellness, Analytics, and other sectors will maintain their own specific policy nuances as applicable to their functional scope, but will default to this general non-refundable policy unless stated otherwise.
3. Permissible Exception: Critical Server-Side Technical Failure
A formal request for a refund will be processed exclusively under the following condition:
- The payment transaction was verified as successful by our gateway, but our internal backend engine suffered a catastrophic infrastructure error that fundamentally prevented the system from computing, rendering, or displaying the results to the user.
4. Claims Submission Process
If a verified server-side failure occurs, you must notify our customer operations desk within 24 hours of the transaction.
Contact Information: Email connect@elfuse.com.
Required Evidence: You must provide your payment transaction reference ID and the timestamp of execution.
Resolution Timeline: Valid claims verified by our server logs will be processed back to the original funding instrument within 5-7 business days.
Last updated: June 2026